Business Leader

Overview

You will be essential to the general success of our operations and customer relationships as the Business Leader we have selected for our activities in Ghana. By surpassing service level agreements (SLAs) and promoting a continuous improvement culture, you will be in charge of boosting client profitability, operational excellence, and overall client happiness.

Responsibilities

• Oversee the creation and continuous administration of client management and internal daily operations. • Make sure all client communications and support procedures are set up appropriately to encourage trust in Concentrix goods and services. • Create, alter, and eventually supervise internal procedures for operations review, change management, and financial control. • Create and oversee yearly operating plans and spending plans that complement the corporate strategy of Concentrix as well as the plans of the business units. Performance and profitability are the main priorities, although new growth is also encouraged. • Keep up and continually improve a structure and organization that best meets the demands of Concentrix clients, staff, and investors while also improving overall organizational operational effectiveness. • Develop and put into action strategic customer operation plans that maximize the company's resource and financial performance. The strategies ought to satisfy the demands of the clients by concentrating on the prompt execution of exceptional personalized solutions via the innovative utilization of the company's primary reusable resources. • Oversee the tracking and analysis of pertinent customer data to deliver precise information on financial, resource, and operational performance forecasts.

Requirements

• A track record of successfully leading a business unit, with a concentration on operations and client management in particular. • Driven by the market and clientele. • Outstanding capacity to comprehend the goals and business motivations of clients. • Shown aptitude for leading and managing enterprise businesses. • Strong leadership qualities, a strong sense of self, an awareness of information technology and operations, and the capacity to interact with people at all levels of major companies are all necessary. • Outstanding communication abilities both in writing and speaking. • Sharp awareness of client disharmony and capacity to respond to it in a way that benefits the client by working cooperatively and acting morally. • Demonstrated aptitude at operating in a confusing setting. • Pertinent product/service/industry knowledge. • Knowledgeable about financial management, including forecasting, P&L, budgeting, pricing models, and expense management. • The capacity to move to Ghana while on secondment. • Proficiency in a variety of software programs, such as Microsoft Word and Excel, is required. • Promotes consistency, speed to green, and cross-site learning. • Planning and managing capacity.