Customer Service Personnel

Overview

We are seeking a dedicated and customer-focused Customer Service Personnel to join our team. The ideal candidate will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints and resolve issues efficiently and professionally.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to appropriate departments when necessary.
• Meet individual and team performance targets (KPIs).
• Contribute to improving customer service processes and procedures.

Requirements

• HND/Bachelor’s degree in Administration, Communications, Marketing or related field.
• 2-3 years proven experience in customer service or a related role.
• Proven experience in customer service or a related role.
• Strong verbal and written communication skills.
• Proficiency in MS Office and customer service software/CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills.
• Ability to remain calm under pressure.