Customer Relations Officer

Overview

We are seeking a Customer Relations Officer to provide high-quality client support and promote products and services over the phone. The role involves advising, assisting, and building long-term trust with customers while contributing to the company’s growth through excellent communication and service.

Responsibilities

• Welcome, advise, and assist clients over the phone.

• Promote and sell products and/or services by telephone.

• Maintain strong customer relationships by offering attentive, personalized service.

• Handle difficult situations with professionalism and diplomacy.

• Collaborate with team members and management to achieve performance goals.

Requirements

• Minimum education: Bac/Bac+2 in commerce, sales, negotiation, or customer relations.

• 2–5 years of proven experience in remote customer service or sales.

• Strong listening and communication skills, both oral and written.

• Ability to remain calm under pressure and resolve conflicts effectively.

• Team spirit, discretion, and commitment to confidentiality.

• Fluency in French (good level required).