Site Supervisor

Overview

We are seeking a proactive and a self-motivated Site Supervisor who will manage outsourced staff at assigned client site, ensuring workforce availability, operational efficiency, and strict compliance with company policies and client expectations. The ideal candidate should be able to increase employee numbers at assigned site (organic growth).

Responsibilities

Client Liaison and Site Management

• Strategically serve as the liaison between the company and client at the assigned site and deliver a seamless staffing experience to both the client and employees.
• Participate in required client briefings and/ or meetings and promptly report issues of concern to be addressed to the CEO and/or the HR manager

Staffing and Onboarding

• Maintain full staffing levels by proactively recruiting, onboarding, and orienting new employees as per client demands.
• Ensure complete documentation of all newly hired employees using the onboarding checklist, including SSNIT registration, Ghana Card, Petra forms, and bank details, and same submitted to Admin Officer for entry a week before close of attendance every month.
• Immediately make available relievers or replacements for absences, resignations, or desertions to ensure zero disruption in client’s operations.

Site Operations and Supervision

• Supervise attendance and timekeeping daily for all employees, ensuring accurate attendance records are posted on the designated platform and also submitted to the Admin Officer for entry daily.
• Enforce company and client policies at the assigned site, escalating violations fairly and in a timely manner.
• Manage and resolve employee grievances, conflicts, or misconduct at the assigned site, escalating complex issues when necessary.

Employee Engagement and Relations

• Organize and lead regular briefings: Daily briefings on operational activities (where required). Weekly check-ins on challenges and staff feedback. Quarterly engagement meetings to drive morale and retention.
• Encourage a supportive and inclusive work environment that promotes team unity and accountability.

Reporting and Continuous Improvement

• Submit daily updates on the designated platform.
• Track and report on key indicators like attrition, absenteeism, punctuality, and incident trends.

Requirements

• Degree or HND in Business Administration, Human Resource Management or a related field.
• Proficient in MS Office (MS Word and MS Excel).
• Experience in recruitment is a plus.
• Competence in document management.
• Strategic thinker with problem-solving skills.
• Strong organizational and multitasking abilities with high attention to detail.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Excellent communication and people management skills.
• Professionalism and the ability to maintain confidentiality.
• Good conflict-resolution skills with a customer-service mindset.
• A proactive and resourceful attitude.
• Exceptional interpersonal skills and the ability to work well with teams.