Bilingual Customer Advisor

Overview

We are seeking energetic and customer-focused Bilingual Customer Advisors (French & English) to handle client inquiries, provide information, and resolve issues in a professional and timely manner. The ideal candidate will have excellent communication and listening skills, a positive attitude, and the ability to deliver exceptional customer experiences. This position offers a supportive work environment, attractive compensation, and long-term career development within an international group.

Responsibilities

• Respond to client requests, inquiries, and complaints with professionalism and efficiency.

• Provide accurate information about products and services in both English and French.

• Ensure customer satisfaction by resolving issues within reasonable timeframes.

• Maintain a positive, polite, and energetic attitude during all client interactions.

• Use IT tools and systems to manage and track customer cases.

• Collaborate with the team and report to the Group Manager.

• Uphold the company’s values by ensuring excellent service delivery

Requirements

• Education: Minimum Bac level; Bac+1 to Bac+3 preferred.

• Languages: Proficiency in both French and English (oral and written) – English fluency required.

• Experience: Prior experience in customer service is an advantage, but motivated young graduates are welcome.

• Technical Skills: Basic IT skills (MS Office, digital tools).

• Soft Skills:

  • Strong communication and active listening abilities.

  • Energetic, enthusiastic, and dynamic personality.

  • Customer service mindset with problem-solving attitude.

  • Team spirit and motivation to grow in a fast-paced environment.