Operations Manager

Overview

We are seeking a highly skilled and strategic Operations Manager to lead and optimize our day-to-day business operations. The ideal candidate is a proactive and results-oriented leader with a strong ability to manage resources, improve processes, and drive efficiency to achieve company goals.

Responsibilities

Staff Management & Training

• Supervise and manage cleaning staff, including creating daily and weekly work schedules.
• Motivate and evaluate staff performance, providing feedback and addressing performance issues.
• Oversee staff recruitment and training, ensuring all team members are skilled in cleaning techniques and safety procedures.
• Ensure staff adherence to safety policies and provide training on health and safety standards.

Service Quality & Client Relations

• Monitor and evaluate the quality of cleaning services, ensuring compliance with company standards and client requirements.
• Conduct regular site inspections and audits to identify areas for improvement.
• Handle client complaints and feedback, resolving issues to ensure customer satisfaction and account retention.
• Ensure client needs are met, and foster strong relationships with clients.

Operations & Resource Management

• Manage daily operations  including staffing, scheduling, and workflow.
• Control budgets for labor and supplies, and manage inventory of cleaning equipment and materials.
• Monitor equipment usage and ensure adequate supplies are available at all sites.
• Develop and execute cleaning plans: and Standard Operating Procedures (SOPs).

Reporting & Compliance

• Prepare and submit reports on operational performance, budgets, and client interactions.
• Ensure all services are performed in a cost-effective manner and in compliance with company policies and health regulations.
• Monitor key performance indicators (KPIs) to drive continuous improvement and service deliver

Requirements

• Degree or Masters in Business Administration, Operations Management, or a related field.
• At least three (3) years or more proven experience as an Operations Manager.
• Strong knowledge of business and management principles.
• Excellent leadership and team management skills.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.