Customer Relationship Officer

Overview

We are currently hiring a Customer Relationship Officer (M/F) to join our team in Lomé. Your role will involve providing excellent customer support by phone and promoting products and services to our clients. This opportunity is ideal for individuals passionate about communication, client satisfaction, and team collaboration.

Responsibilities

• Answer incoming customer calls and provide guidance

• Offer and sell relevant products or services over the phone

• Provide excellent client experience and build trust

• Maintain records of interactions and ensure client satisfaction

Requirements

• Excellent communication and interpersonal skills

• Strong sense of listening and customer orientation

• Verbal and written fluency in French

• Team spirit, diplomacy, and discretion

• Ability to handle difficult situations calmly and efficiently

• Organized, detail-oriented, and professional