Customer Relationship Officer

Overview

We are hiring Customer Relationship Officers to join a dynamic call center team in Lomé. You will be responsible for receiving and advising clients by phone, promoting products and services, and contributing to a positive and professional client experience. This role offers a rewarding work environment with ongoing training, team support, and performance-based incentives.

Responsibilities

Duties or Responsibilities

• Receive and advise customers over the phone

• Promote and sell products/services by phone

• Contribute to customer satisfaction and loyalty

• Handle customer inquiries and resolve concerns with professionalism

• Collaborate with the team and follow guidance from your manager

Requirements

• Education: Bac or Bac+2 in sales, negotiation, or customer service

• Proven experience in remote or call-based customer service

• Strong communication skills, both oral and written

• Ability to manage difficult situations with tact and diplomacy

• Team player with a strong sense of confidentiality and service

• Professional demeanor and customer-oriented mindset