Sales Operation & Customer Relations Manager

Overview

The manager of sales operations and CRM will be in charge of performance monitoring, stock distribution management, and sales forecasting. They will also make sure the CRM system is used efficiently to promote client acquisition and retention. To optimize operations, automate procedures, and guarantee adherence to sales regulations, he or she will collaborate closely with the teams in charge of sales, marketing, finance, and customer support.

Responsibilities

• Create and carry out sales programs to meet business goals.
• Examine sales data to find patterns, openings, and areas that need work.
• Establish objectives and targets for sales in conjunction with the leadership.
• Simplify sales procedures and workflows to increase productivity.
• To monitor sales success, make sure CRM tools and other technologies are used.
• Find and remove any sales cycle bottlenecks.
• Create and evaluate reports on sales performance.
• Monitor data like revenue, customer acquisition expenses, and pipeline conversion rates.
• Serve as a liaison between other departments, such as marketing, production, and logistics, and the sales team.
• Make ensuring that corporate goals and sales strategies are in line.
• Educate and assist the sales staff with procedures and tools.
• To guarantee precise revenue projections, control sales estimates.
• Create and implement plans to increase client retention rates.
• Create and preserve enduring connections with important clients.
• Make sure that consumer complaints, questions, and concerns are addressed in a timely and satisfactory manner.
• Work together with the support staff to improve the caliber of services.
• Collect and evaluate consumer input to enhance goods, services, and procedures.
• Inform the product and sales teams about the requirements and expectations of the customers.

Requirements

• Customer relationship management, sales and marketing, business administration, or a similar field with a bachelor's degree.
• An additional benefit is an MBA or a comparable degree that focusses on operations, marketing, or sales.
• CSOP stands for Certified Sales Operations Professional.
• CCSM stands for Certified Customer Success Manager.
• Thorough knowledge of sales analytics, pipelines, and procedures.
• Familiarity with revenue reporting, quota planning, and sales forecasting.
• Knowledge of CRM programs such as Zoho, HubSpot, or Salesforce.
• Know how to outline the customer journey.
• Proficiency with analytics and sales tools, such as Google Analytics, Tableau, Power BI, and Microsoft Excel.
• Understanding of consumer behaviour, rival tactics, and market trends.