Telesales Executive

Overview

It will be your responsibility to fulfil sales goals by efficiently engaging clients to buy the company's goods and services through inbound and outbound calls and messaging platforms.

Responsibilities

• Help clients with order placement, payment processing, and transaction management. • Find ways to suggest more goods or services that fit the needs and tastes of your clients in order to upsell and cross-sell them. • Make sure orders are processed accurately and let customers know when products are available. • To develop a just and suitable solution, listen to consumer grievances and concerns with empathy. • When dealing with challenging clients, keep your composure and speak in a professional manner. • Use the business's customer relationship management (CRM) system to record customer contacts and problems. • Keep up with the features, advantages, costs, and changes of all subsidiary company’s goods and services. • Be professional when taking phone calls. • Engage persuasively to convert leads and meet sales goals.

Requirements

• a minimum of a diploma in business, marketing, agriculture, or a similar discipline. • proficiency with CRM software and computer programs. • the capacity to persuade, negotiate, and reach monthly goals. • The ability to labour on a shift basis at irregular hours. • strong interpersonal and communication abilities. • a strong command of the written and spoken English language. • Speaking more than one language is advantageous. • a noteworthy amount of experience in a comparable position. • the capacity to function both with and without supervision under pressure. • Must be able to begin work right away.