Mini-Mart Manager

Overview

We are looking for a customer-oriented and performance-driven Mini-Mart Manager to oversee the daily operations of our grocery and household goods store. The ideal candidate will manage store activities, lead staff, ensure sales goals are met, and deliver an outstanding shopping experience for our customers.

Responsibilities

• Store Operations Management: Supervise the daily functions of the mini-mart to maintain a clean, organized, and welcoming atmosphere. Ensure shelves are well-stocked, visually appealing, and accurately priced. • Sales and Profit Maximization: Create and execute strategies to meet sales objectives and boost revenue. Analyze sales data and customer feedback to identify market trends and opportunities. Manage pricing, promotions, and discounts to drive customer loyalty and sales growth. • Customer Service Excellence: Ensure superior customer service by handling inquiries, resolving complaints, and guaranteeing a positive shopping experience. Train staff to maintain high standards of customer interaction and product knowledge. • Staff Management: Recruit, train, and oversee a team of cashiers, stock clerks, and cleaners. Develop staff schedules to ensure optimal coverage, particularly during busy periods. Evaluate employee performance and provide constructive feedback to improve efficiency and morale. • Inventory and Supply Chain Coordination: Keep accurate records of inventory and conduct regular stock checks. Collaborate with suppliers to ensure timely product deliveries and manage waste, expiry, and stock shrinkage to minimize losses. • Financial Oversight: Prepare and monitor the store’s financial budget, tracking sales, expenses, and overall profitability. Oversee cash management, reconcile daily sales, and maintain proper financial procedures. • Compliance and Safety Standards: Ensure the store complies with all health, safety, and hygiene regulations concerning grocery and household goods. Enforce policies and maintain a secure, safe environment for both staff and customers.

Requirements

• Education: Minimum of a High National Diploma; a degree in Business Administration, Retail Management, or a related field is a plus. • Experience: A minimum of three (3) years of experience in retail management, particularly in the grocery and household items sector. • Skills: Strong leadership and team management skills. Exceptional customer service and interpersonal abilities. Proficiency in retail management software and inventory systems. Excellent organizational and multitasking capabilities. Financial literacy, including budgeting and sales analysis.