Front Desk Executive

Overview

The Front Desk Executive will be in charge of answering phones, managing receptionist tasks, offering outstanding customer service, and successfully interacting with patients and their families on a daily basis.

Responsibilities

• Manage front desk operations, greeting patients and visitors. • Provide exceptional customer service, addressing inquiries and concerns. • Ensure a welcoming and professional atmosphere. • Handle incoming and outgoing phone calls, taking messages and providing information. • Respond to emails, faxes and other correspondence. • Update patient information, medical history and billing details. • Ensure confidentiality and data security.

Requirements

• Communication and Interpersonal Skills • Knowledge of Proper Telephone Etiquette • Knowledge of Receptionist Tasks • Excellent organisational skills, the capacity to multitask and prioritise activities, and strong customer service abilities • Understanding medical jargon is advantageous. • It is desirable if you have prior healthcare expertise.