Customer Service Representative

Overview

You represent the firm to clients as the first point of contact. Your ability to solve problems and your kind, informed manner are very important. You put the requirements of your customers first, assume responsibility for their problems, and make sure they are resolved through efficient troubleshooting.

Responsibilities

• Promptly responding to consumer questions via phone and email • Handling client concerns and kindly and supportively updating clients along the resolving process • Collaborating to address questions with clients, employees, suppliers, and contractors • Educating clients about goods and services • Collaborating with other divisions to fulfil client requirements • Collaborating to meet departmental and personal goals

Requirements

• Three years of minimum experience working in an English-speaking customer service capacity for a technology or telecommunications organisation • Expert level proficiency in reading, writing, and speaking English with a neutral accent that is understandable to English-speaking North Americans • Excellent communication abilities, both written and verbal; meticulous and well-organised • Familiarity with computers, particularly with Word and Excel