Application Support Engineer

Overview

In order to solve problems, the function entails using analytical abilities to provide application and technical help.

Responsibilities

• Troubleshooting: Identify, analyze, and resolve technical issues related to software applications, systems, and infrastructure.
• Application Maintenance: Perform routine maintenance tasks, such as updates, patches, and configuration changes, to ensure application stability and performance.
• Technical Support: Provide level 2-3 technical support to end-users, resolving complex technical issues via phone, email, or in-person.
• Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on business operations.
• Knowledge Management: Document and maintain technical knowledge bases, including troubleshooting guides, FAQs, and resolution procedures.
• Collaboration: Work closely with development teams, IT operations, and stakeholders to ensure seamless application integration, testing, and deployment.

Requirements

• Technical support and application support abilities
• Proficiency in analysis for efficient troubleshooting Knowledge of supporting services and apps in Linux and Windows systems
• The capacity to use Powershell or Shell scripting to automate operations
• Powerful communication abilities
• Capacity to operate both individually and together
• Critical thinking and problem-solving skills
• Expertise in IT support or software development
• A bachelor's degree in information technology, computer science, or a similar discipline