IT Technician

Overview

The IT specialist keeps up daily maintenance on the network and telecom infrastructure, which are essential to the production sets' smooth functioning. Additionally, you'll help people make the most out of the tools at their disposal.

Responsibilities

• Participate in the implementation and setup of IT and telecom systems in accordance with guidelines, internal demands, Group policy, and legal requirements. • Upkeep of the telecom and IT systems, including the hardware and software • Make the most of technological resources to avoid faults and breakdowns. • Make certain that preventive maintenance protocols are followed. • Updating data exchange systems with remote locations, guaranteeing data backup and integrity, and helping users with production gear and software • Make sure the procedures that the ITS management has written are implemented. • Report to the site technical manager every day in both quantitative and qualitative terms. • Examine issues that consumers have encountered in a methodical manner, then determine potential fixes and negative repercussions. • Utilize his or her knowledge to address user issues and search databases for possible fixes. • Report any complicated or unsolved situations. From the time of reporting until the end, keep track of and record issues. • Determine and categorize the various incident and service interruption kinds. Record occurrences by classifying them based on symptoms and treatments.

Requirements

• Two years of relevant job experience, or a bachelor's degree in a comparable discipline. • Solid background in computer networks and IT knowledge. • A diligent and trustworthy work ethic, as well as outcomes, in a potentially complicated setting, upon which others may eventually build. Recognize the process's shortcomings and cooperate. Take initiative to get well. • Express fundamental facts in a professional way by being frank, approachable, and open. • Engage in conversation with people without difficulty. Build trusting connections by paying attention to their needs, demands, and emotions and responding appropriately. • Creates dependable internal working relationships. shares common/basic information with project managers, immediate supervisors, team members, and other experts in the group.