IT Supervisor

Overview

We are seeking an experienced and skilled IT Supervisor to lead our IT team. The successful candidate will oversee the day-to-day operations of our IT department, ensuring efficient and effective technology solutions that meet business needs.

Responsibilities

1. IT infrastructure and Maintenance • Oversee the operation and maintenance of the organizations IT infrastructure, including servers, networks and databases • Ensure high availability and reliability of all IT systems. • Monitor system performance and troubleshoot issues proactively • Must have knowledge in networking, configuring and Vlan 2. Technical support • Provide advanced technical support to end- users and resolve complex IT issues • Manage escalations and ensure timely resolution of incidents and service requests • Develop and maintain documentation for IT systems and procedures • Firewall ( Sophos/ Microtik desired) • Installation of IP phones – Avaya • Maintenance of the core switch 3. Project management • Lead and manage IT projects from initiation to completion, ensuring they are delivered on time and within budget • Coordinate with other departments to gather requirements and implement solutions that meet business needs • Conduct risk assessments and develop mitigation plans for IT projects. • Maintenance of IT assets 4. Security and compliance • Implement and maintain robust security measures to protect the organizations IT assets • Ensure compliance with Industry standard, regulations and internal policies • Conduct regular security audits and vulnerability assessments • Maintenance of attendance and door access systems • Hyper V server maintenance and back ups • Managing CCTV operations 5. System and Networking Administration • Perform routine maintenance and upgrades of hardware and software • Manage user accounts, permissions and access controls • Monitor network traffic and optimize performance 6. Training and Development o Mentor and train junior IT staff, providing, guidance and support o Stay updated with the latest IT trends and technologies o Develop and deliver training programs for end-users on new systems and technologies

Requirements

• Bachelor’s degree in Computer science, Information technology or a related field • Additional professional certificate in IT is a plus • At least 5 – 7 years’ experience in IT with a focus on infrastructure management and technical support • Candidate should be in and around Tema