IT Assistant/Technician

Overview

Currently seeking an IT assistant to support the IT Manager in maintaining the IT network and infrastructure's physical and software components. Troubleshoot printers, telecommunication devices, and LANs.

Responsibilities

To guarantee that end users' IT systems operate effectively, maintain, identify, and fix issues with them. 
Assist the IT Manager in implementing new systems upon request.
Provide activity reports and pertinent documents. 
Share technical knowledge and offer first and second line IT support professionals technical experience.

Requirements

Software expertise: work with a range of programs and have a functional understanding of the virtual interactions between these different systems. Quick troubleshooting can be done. 
Hardware knowledge: The candidate is knowledgeable about Windows PCs, printers, network cabling, Wi-Fi networks, and other devices.
Ability to solve problems by coordinating the operation of several hardware and software components. Strong deductive reasoning, patience, and PROACTIVE abilities. 

The candidate will collaborate with internal partners instead of external ones in customer support. Having effective communication with these "customers" is crucial. The engineer will establish solid working relationships and promptly address outages.

The applicant will: Communicate clearly over the phone and via email.
Be personable and cordial. 

Possess the ability to arrange and rank your task. 
Able to collaborate with others in a team and encourage teamwork. 
When necessary, be prepared to work outside of core hours. 
Teaching ability: The candidate might have to train colleagues who aren't technical to utilize software and hardware and explain complicated technical topics to them. 
Organizational skills: The candidate must maintain organization to stay on top of activities, whether it's documenting the job, prioritizing support requests, or minimizing cable sprawl.

Domains of Expertise:

The OSI model's physical layers, cabling standards, and network procedures. 
Microsoft Office: 2010 to 365, installation and usage.
Knowledge of Active Directory and Microsoft Server. 

Knowledge of SQL Server and Microsoft Group Policy. 
VMware and virtual machines comprehend the architecture of LANs, WANs, and VPNs in addition to networking experience. 
Alignment of sights radio wireless point-to-point systems. 
Strong familiarity with Ubiquiti systems, deployment and maintenance of WiFi. 
IP cameras and biometrics.