Customer success manager

Overview

At TSM, we prioritize the success and satisfaction of our customers. As a Customer Success Manager, you will play a pivotal role in ensuring our clients receive exceptional service and achieve their desired outcomes.

Responsibilities

As a Customer Success Manager, your responsibilities will include: • Relationship Building: Establish and nurture strong relationships with our clients to understand their needs and goals. • Client Advocacy: Be the voice of the customer within the company, advocating for their success. • Account Management: Manage and grow a portfolio of client accounts, ensuring their needs are met.

Requirements

• Communication Skills: Excellent verbal and written communication skills to interact effectively with clients • Problem-Solving Skills: Strong problem-solving abilities to find solutions and drive client success. • Customer-Centric Mindset: A commitment to exceeding client expectations and ensuring their satisfaction.