KEY ACCOUNT MANAGER

Overview

Support in managing the team effectively to achieve set targets; acquiring new partners and management of the relationship with existing partners to maximize profitability and achieve the stated sales target.

Responsibilities

• Addressing and resolving key clients' complaints. • Acting as the main point of contact between key clients and the internal team. • Developing and sustaining solid relationships with key clients that bring in the most income for the company. • Supervising the account teams assigned to each key client. • Develop a complete understanding of key account needs • Manage communications between key clients and internal teams. • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, and stakeholders and possible use in future case studies or company training • Meeting all client needs and deliverables according to proposed timelines. • Analyzing client data to provide customer relationship management

Requirements

• Excellent Market and competition Analysis, Business opportunity scanning, computer skills, and good communication skills • Leadership skills, team management, analytical and interpersonal relationship • Passionate, self-discipline • 4 years + retail or channel work experience • Bachelor’s Degree from a recognized University • Candidates living in Accra are preferred