Customer Service Associate

Overview

To help clients in-store by responding to questions, assisting with product selections, and guaranteeing a seamless shopping experience, we are seeking a Customer Service Associate. In order to improve overall satisfaction, this function also entails supporting extra customer-related services, such as transactions and refunds.

Responsibilities

• Be amiable and professional when greeting and helping clients.
• Give customers advice, recommendations, and product details.
• Handle transactions with precision and effectiveness.
• Respond politely to consumer complaints, swaps, and returns.
• Keep your store spotless, well-organised, and aesthetically pleasing.
• Assist store management with product displays, restocking, and inventory inspections.
• Help with customer loyalty programs, sales events, and special promotions.

Requirements

• A high school degree or its equivalent is preferred, as is past retail or customer service experience.
• Strong interpersonal and communication abilities.
• The capacity to multitask and maintain organisation in a hectic setting.
• A cheerful, client-centered mindset and a dedication to offering top-notch service.
• Fundamental mathematical abilities.
• Able to lift a moderate amount of weight as necessary.
• Weekends and holidays are included in the flexible availability.