QUALITY ASSURANCE MANAGER

Overview

This position is a full-time role based in Accra and requires on-site presence. The Quality Assurance Manager will assume responsibility for devising and executing quality assurance protocols and protocols, guaranteeing compliance with stipulated criteria, and confirming the suitability of the product or service. Furthermore, the Quality Assurance Manager will oversee staff training on quality protocols, establish and investigate quality, health, and safety standards, and uphold documentation while reporting on essential metrics.

Responsibilities

- Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations.

- Establish and enforce quality control measures throughout the production process to maintain product/service quality.

- Lead and manage a team of quality assurance professionals, providing guidance, training, and support as needed.

- Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards.

- Investigate customer complaints and non-conformance issues, determining root causes and implementing corrective actions.

- Collaborate with cross-functional teams to address quality-related issues and drive continuous improvement initiatives.

- Monitor and analyze key performance indicators (KPIs) to track quality metrics and identify trends or patterns.

- Prepare and present reports on quality performance to senior management, highlighting areas of concern and recommending solutions.

- Stay updated on industry trends, best practices, and regulatory requirements related to quality assurance.

- Foster a culture of quality and excellence within the organization, promoting awareness and accountability at all levels.

Requirements

- Substantial background in Quality Assurance, with a minimum of 5 years in a leadership role

- Familiarity with quality assurance processes and standards, such as ISO, CMMI, or Six Sigma

- Experience in software testing and development or related industries

- Strong analytical and problem-solving skills

- Proficiency in data analysis and statistical methods

- Excellent communication and interpersonal abilities

- Ability to thrive under pressure and meet deadlines

- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

- Experience with Agile methodologies is a plus